{"id":665,"date":"2023-01-08T20:06:56","date_gmt":"2023-01-08T19:06:56","guid":{"rendered":"https:\/\/vakifbank.de\/?page_id=665"},"modified":"2024-10-31T12:56:50","modified_gmt":"2024-10-31T11:56:50","slug":"beschwerdemanagement-1","status":"publish","type":"page","link":"https:\/\/vakifbank.de\/tr\/beschwerdemanagement-1\/","title":{"rendered":"\u015eik\u00e2yet Y\u00f6netimi-1"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"665\" class=\"elementor elementor-665\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d30ab18 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d30ab18\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ae6bfd\" data-id=\"8ae6bfd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f0fd1d elementor-widget elementor-widget-heading\" data-id=\"8f0fd1d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u015eikayetleriniz<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a8dc7dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a8dc7dd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-20f3286\" data-id=\"20f3286\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5da0369 elementor-widget elementor-widget-text-editor\" data-id=\"5da0369\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\">Vak\u0131fBank m\u00fc\u015fterilerine ve i\u015f ortaklar\u0131na daima en iyi hizmeti sunmak i\u00e7in \u00e7al\u0131\u015fmaktad\u0131r.  <br>\n\n\u00c7\u00fcnk\u00fc sizlerin memnuniyetine de\u011fer veriyoruz. <br>Ancak sunuyor oldu\u011fumuz hizmetlerimize dair ele\u015ftirileriniz varsa onlar\u0131 nas\u0131l geli\u015ftirip iyile\u015ftirebilece\u011fimizi l\u00fctfen bize bildirin. <br><\/p><p>\u015eikayetlerinizi \u00e7e\u015fitli kanallar arac\u0131l\u0131\u011f\u0131yla bize iletebilirsiniz. G\u00f6ndermi\u015f oldu\u011funuz \u015fikayetin al\u0131nd\u0131\u011f\u0131 taraf\u0131n\u0131za teyit edilerek en k\u0131sa s\u00fcrede i\u015fleme al\u0131nacakt\u0131r.<\/p><p class=\"translation-block\">\u015eikayetlerinizi bize iletmek i\u00e7in l\u00fctfen \u015fikayet formunu veya  <a href=\"\/tr\/anliegen@vakifbank.eu\/\" target=\"_self\">anliegen@vakifbank.eu<\/a>. e-posta adresini kullan\u0131n\u0131z.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffd85e7 elementor-widget elementor-widget-heading\" data-id=\"ffd85e7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0130leti\u015fim formu<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4407d6 elementor-button-align-center elementor-mobile-button-align-center elementor-widget elementor-widget-form\" data-id=\"d4407d6\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;none&quot;,&quot;step_icon_shape&quot;:&quot;none&quot;,&quot;button_width&quot;:&quot;100&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"Yeni Form\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"665\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"d4407d6\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Beschwerdemanagement-1\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"665\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-Vorname elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-Vorname\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t\u0130lk isim\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[Vorname]\" id=\"form-field-Vorname\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Max\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-Nachname elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-Nachname\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSoyad\u0131\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[Nachname]\" id=\"form-field-Nachname\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Mustermann\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-Email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-Email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-posta\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[Email]\" id=\"form-field-Email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"max@mustermann.de\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-Telefonnummer elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-Telefonnummer\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelefon numaras\u0131\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[Telefonnummer]\" id=\"form-field-Telefonnummer\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"+49 123 456 789\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Yaln\u0131zca numaralar veya telefon i\u015faretleri (#, -, *, vb.) kabul edilir.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-Thema elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-Thema\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTemay\u0131 Se\u00e7in\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[Thema]\" id=\"form-field-Thema\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"FINANZIERUNG\">F\u0130NANSMAN<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"KONTEN\/KARTEN\">HESAPLAR\/KARTLAR<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"SPARPRODUKTE\">TASARRUF \u00dcR\u00dcNLERI\u0307<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"ONLINE BANKING\">ONLINE BANKACILIK<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"SONSTIGES\">D\u0130\u011eER<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-Ablage elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-Ablage\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tBelge depolama\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[Ablage][]\" id=\"form-field-Ablage\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"16\" data-maxsize-message=\"Diese Datei \u00fcbersteigt die maximale Dateigr\u00f6\u00dfe\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-Nachricht elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-Nachricht\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMesaj\u0131n\u0131z\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[Nachricht]\" id=\"form-field-Nachricht\" rows=\"4\" placeholder=\"Mesaj\u0131n\u0131z\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-Datenschutz elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-Datenschutz\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tGizlilik Politikas\u0131\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[Datenschutz]\" id=\"form-field-Datenschutz\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" checked=\"checked\">\n\t\t\t\t<label for=\"form-field-Datenschutz\"><a href=\"\/tr\/datenschutzerklarung\/\" target=\"_blank\">Gizlilik Politikas\u0131<\/a>  okundu ve kabul edildi<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">G\u00f6nder<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"tr\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16645e9 elementor-widget elementor-widget-text-editor\" data-id=\"16645e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bildiriminizi g\u00f6ndermenize ra\u011fmen, m\u00fcnferit bir davada bir anla\u015fmaya varmak ne yaz\u0131k ki m\u00fcmk\u00fcn de\u011filse, a\u015fa\u011f\u0131daki tahkim kurumlar\u0131 hala sizin i\u00e7in kullan\u0131labilir:<\/p><p>- Avusturya Bankac\u0131l\u0131k Sekt\u00f6r\u00fc Ortak Uzla\u015ft\u0131rma Kurulu (<a href=\"http:\/\/www.bankenschlichtung.at\" target=\"_blank\" rel=\"noopener\">www.bankenschlichtung.at<\/a>) bankac\u0131l\u0131k i\u015flemleri i\u00e7in (d\u00f6viz kredileri hari\u00e7).<\/p><p><strong>- \u0130nternet Ombudsman\u0131 <\/strong>(<a href=\"https:\/\/bankenombudsmann.de\/\">www.ombudsmann.at<\/a>) internet \u00fczerinden akdedilen \u00f6demeye kar\u015f\u0131 s\u00f6zle\u015fmeler veya e-ticaret veya internet hukuku veya internetle ilgili veri koruma, telif hakk\u0131 veya ticari marka hukuku ile ilgili di\u011fer sorular durumunda. Ancak, \u0130nternet Ombudsman\u0131 kurumu yaln\u0131zca Avusturya'da ikamet eden bir t\u00fcketici iseniz kullan\u0131labilir. Bu nedenle, \u015firketler burada \u015fikayette bulunamazlar.<br \/>- <strong>Uyu\u015fmazl\u0131k \u00e7\u00f6z\u00fcm platformu<br \/>(ec.europa.eu\/odr)<\/strong>:<br \/>Avrupa Komisyonu taraf\u0131ndan ec.europa.eu\/odr adresinde olu\u015fturulan uyu\u015fmazl\u0131k \u00e7\u00f6z\u00fcm platformuna ba\u015fvurmak da m\u00fcmk\u00fcnd\u00fcr.<br \/>- <strong>T\u00fcketici i\u015flemleri i\u00e7in tahkim <\/strong>(<a href=\"http:\/\/www.verbraucherschlichtung.at\">www.verbraucherschlichtung.at<\/a>) d\u00f6viz kredileri veya yukar\u0131daki tahkim kurullar\u0131n\u0131n yetki alan\u0131na girmeyen di\u011fer uyu\u015fmazl\u0131klar i\u00e7in.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u015eik\u00e2yet y\u00f6netimi Vak\u0131fBank, memnuniyetinize de\u011fer verdi\u011fi i\u00e7in m\u00fc\u015fterilerine ve i\u015f ortaklar\u0131na her zaman m\u00fcmk\u00fcn olan en iyi hizmeti sunmaya \u00e7al\u0131\u015fmaktad\u0131r. Bununla birlikte, hizmetimizden memnun de\u011filseniz, l\u00fctfen bunu iyile\u015ftirmek i\u00e7in neler yapabilece\u011fimizi bize bildirin. \u015eikayetlerinizi \u00e7e\u015fitli kanallar arac\u0131l\u0131\u011f\u0131yla iletme se\u00e7ene\u011finiz bulunmaktad\u0131r. Al\u0131nan her \u015fikayet [...]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-665","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"caner","author_link":"https:\/\/vakifbank.de\/tr\/author\/caner\/"},"uagb_comment_info":0,"uagb_excerpt":"Beschwerdemanagement Die VakifBank ist stets bem\u00fcht, Ihren Kunden und Gesch\u00e4ftspartnern den bestm\u00f6glichsten Service anzubieten.Denn wir legen Wert auf Ihre Zufriedenheit. Sollten wir Sie aber mit unserem Service nicht \u00fcberzeugen, dann lassen Sie uns bitte wissen, was wir verbessern k\u00f6nnen. Sie haben die M\u00f6glichkeit, Ihre Beschwerden \u00fcber verschiedene Kan\u00e4le zu \u00fcbermitteln. Jeder Erhalt der Beschwerde wird&hellip;","_links":{"self":[{"href":"https:\/\/vakifbank.de\/tr\/wp-json\/wp\/v2\/pages\/665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vakifbank.de\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vakifbank.de\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vakifbank.de\/tr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/vakifbank.de\/tr\/wp-json\/wp\/v2\/comments?post=665"}],"version-history":[{"count":129,"href":"https:\/\/vakifbank.de\/tr\/wp-json\/wp\/v2\/pages\/665\/revisions"}],"predecessor-version":[{"id":4211,"href":"https:\/\/vakifbank.de\/tr\/wp-json\/wp\/v2\/pages\/665\/revisions\/4211"}],"wp:attachment":[{"href":"https:\/\/vakifbank.de\/tr\/wp-json\/wp\/v2\/media?parent=665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}